You are not currently logged in.
Access your personal account or get JSTOR access through your library or other institution:
If You Use a Screen ReaderThis content is available through Read Online (Free) program, which relies on page scans. Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Value, Impact, and the Transcendent Library: Progress and Pressures in Performance Measurement and Evaluation
J. Stephen Town
The Library Quarterly: Information, Community, Policy
Vol. 81, No. 1 (January 2011), pp. 111-125
Published by: The University of Chicago Press
Stable URL: http://www.jstor.org/stable/10.1086/657445
Page Count: 15
Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Preview not available
Libraries are under pressure to prove their worth and may not have achieved this fully successfully. There is a resultant growing requirement for value and impact measurement in academic and research libraries. This essay reviews the natural history of library performance measurement and suggests that proof of worth will be measured by the higher-order beneficial effects that libraries deliver. Evaluation within current frames of reference will therefore be insufficient. Compelling proof will reside in transcendent contribution beyond immediate temporal, spatial, and influential boundaries of libraries. Answers to value contribution will not arise from goals but from values, as concepts of value depend on values systems. A reflection on the meaning of value for libraries is presented. A new, higher-order framework for evaluation and performance measurement based on a values scorecard is suggested. The concept of the transcendent library is offered as a route to further progress.
© 2011 by The University of Chicago. All rights reserved.