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Impact of Isolation on Hospital Consumer Assessment of Healthcare Providers and Systems Scores: Is Isolation Isolating?

Joan Vinski MSN RN CIC, Mary Bertin BSN RN CIC, Zhiyuan Sun MS, Steven M. Gordon MD, Daniel Bokar, James Merlino MD and Thomas G. Fraser MD
Infection Control and Hospital Epidemiology
Vol. 33, No. 5 (May 2012), pp. 513-516
DOI: 10.1086/665314
Stable URL: http://www.jstor.org/stable/10.1086/665314
Page Count: 4
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Impact of Isolation on Hospital Consumer Assessment of Healthcare Providers and Systems Scores: Is Isolation Isolating?
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Abstract

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to measure the effect of isolation on patient satisfaction. Isolated patients reported lower scores for questions regarding physician communication and staff responsiveness. Overall scores for these domains were lower in isolated than in nonisolated patients.

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