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The Dual Role of Power in Resisting Social Influence
Mehdi Mourali and Zhiyong Yang
Journal of Consumer Research
Vol. 40, No. 3 (October 2013), pp. 539-554
Published by: Oxford University Press
Stable URL: http://www.jstor.org/stable/10.1086/671139
Page Count: 16
You can always find the topics here!Topics: Negative feedback, Reactance, Positive feedback, Social influence, Puzzles, Customer feedback, Social interaction, Reactants, Marketing, Consumer motivation
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This article maintains that power enhances consumers’ ability to resist social influence but produces different resistance outcomes, depending on the level of certainty with which consumers hold their own attitudes. When attitude certainty is high, empowered consumers resist social influence by discounting others’ opinions. When attitude certainty is low, empowered consumers intentionally diverge from others’ opinions to signal their independence. Data from the first two experiments provide consistent support for the dual impact of power. The last two experiments examine the processes leading to the reactant response. Experiment 3 finds that the experience of uncertainty weakens empowered consumers’ confidence in their sense of power, leading them to perceive others’ unsolicited opinions as a threat to their autonomy, which then triggers the reactant response. Finally, consistent with a self-presentation interpretation of reactance, experiment 4 finds that power leads to reactance when evaluations are public but not when they are private.
© 2013 by JOURNAL OF CONSUMER RESEARCH, Inc.