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The Bottom Dollar Effect: The Influence of Spending to Zero on Pain of Payment and Satisfaction
Robin L. Soster, Andrew D. Gershoff and William O. Bearden
Journal of Consumer Research
Vol. 41, No. 3 (October 2014), pp. 656-677
Published by: Oxford University Press
Stable URL: http://www.jstor.org/stable/10.1086/677223
Page Count: 22
You can always find the topics here!Topics: Financial budgets, Consumer spending, Payments, Budgetary resources, Net income, Balanced budgets, Exhaustion, Economic costs, Customer satisfaction, Consumer research
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Spending that exhausts a budget is shown to decrease satisfaction with purchased products relative to spending when resources remain in the budget. Six studies, including those in which participants earn and spend real resources and evaluate real products, explore this bottom dollar effect. This research contributes to prior mental accounting research regarding how costs influence decision making (e.g., bundling, coupling, sunk costs) and to the satisfaction literature. Supporting the role of pain of payment in this process, we show that the bottom dollar effect increases as effort required to earn budgetary resources increases, decreases in the presence of windfall gains, and decreases when there is less time between budget exhaustion and replenishment. Mediation analyses further demonstrate the role of payment pain in the bottom dollar effect. Implications are discussed in the context of behavioral research, marketing promotions management, and public policy.
© 2014 by JOURNAL OF CONSUMER RESEARCH, Inc.