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Defining e-Governance

Frank Bannister and Regina Connolly
e-Service Journal
Vol. 8, No. 2 (Winter 2012), pp. 3-25
Published by: Indiana University Press
DOI: 10.2979/eservicej.8.2.3
Stable URL:
Page Count: 23
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Defining e-Governance
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ABSTRACT This article sets out to establish a definition of the term ‘e-governance” and suggests that not only is e-governance distinct from e-government, but that this distinction is important to scholarship and practice and that important differences exist between e-governance and traditional concepts of public governance. In order to establish a definition of e-governance, a conceptualization of public sector governance which differentiates between structural and normative governance is proposed. The influence of ICT on each of these forms of governance is then examined using a number of examples. It is argued that while ICT has little effect on some aspects of governance, it has a considerable impact on others.

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