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Comunicazione e cultura. Un approccio interpretativo all'analisi organizzativa

Roberto Malighetti
La Ricerca Folklorica
No. 29, Miracoli e miracolati (Apr., 1994), pp. 137-143
Published by: Grafo Spa
DOI: 10.2307/1479860
Stable URL: http://www.jstor.org/stable/1479860
Page Count: 7
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Comunicazione e cultura. Un approccio interpretativo all'analisi organizzativa
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Abstract

The following account of a field research in an organization of public services, is focused on one of the main topics of the organizational analysis: the dichotomy between formal and informal communication. This dualism has been conceived as an aspect of the internal conflict, and inserted in the consequent cultural lag, between a technological level, well-developed and future-oriented, and an ideological one, traditional and unable to provide effective and coherent reference models. The great production of informal communication is shown to uncover the obsolescence of a communication policy based on a static and centralized conception of the organizational design, inadequate to deal with the dynamism of a techonological reality increasingly complex. The informal communication has been considered as the cause and the effect of the emergence of a new organizational culture.

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