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Quality of Care in Family Planning Services in Morocco

Lisanne Brown, Mostafa Tyane, Jane Bertrand, Don Lauro, Mohamed Abou-ouakil and Lisa deMaria
Studies in Family Planning
Vol. 26, No. 3 (May - Jun., 1995), pp. 154-168
Published by: Population Council
DOI: 10.2307/2137834
Stable URL: http://www.jstor.org/stable/2137834
Page Count: 15
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Quality of Care in Family Planning Services in Morocco
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Abstract

This study was conducted to heighten awareness of quality of care as a programmatic issue in the Moroccan governmental family planning program and to test modified Situation Analysis instruments for measuring quality of care. Data were collected from 50 service-delivery points in five provinces to measure six elements of quality in accordance with the Bruce/Jain framework. A procedure for calculating quality-indicator scores is presented. Although facilities varied by province and within provinces, most had the equipment and supplies needed to deliver services; service personnel were trained and regularly supervised; the service-delivery points scored well on mechanisms to ensure continuity of use. Notable shortcomings included a dearth of materials for counseling and a widespread unavailability of the Ovrette pill. This study raises issues regarding the complexity of measuring quality, the ownership of results, and the appropriateness of a centralized study of quality in a decentralized program.

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