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Control of Flexible Software Development Under Uncertainty

Michael L. Harris, Rosann Webb Collins and Alan R. Hevner
Information Systems Research
Vol. 20, No. 3, Flexible and Distributed Information Systems Development (September 2009), pp. 400-419
Published by: INFORMS
Stable URL: http://www.jstor.org/stable/23015472
Page Count: 20
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Control of Flexible Software Development Under Uncertainty
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Abstract

When should software development teams have the flexibility to modify their directions and how do we balance that flexibility with controls essential to produce acceptable outcomes? We use dynamic capabilities theory and an extension of control theory to understand these questions. This work is examined in a case study. Our results demonstrate that flexibility may be needed when the starting conditions are uncertain and that effective control in these situations requires use of traditional controls plus a new type of control we term emergent outcome control.

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