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Psychological Contract and Quality of Organizational Life: An Empirical Study on Workers at a Rest Home

Martina Battisti, Franco Fraccaroli, Rino Fasol and Marco Depolo
Relations Industrielles / Industrial Relations
Vol. 62, No. 4, Construction de nouveaux rapports à l'organisation du travail dans les transitions professionnelles / Constructing New Relationships with the Work Organization in Occupational Transitions (2007 FALL), pp. 664-689
Stable URL: http://www.jstor.org/stable/23077996
Page Count: 26
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Psychological Contract and Quality of Organizational Life: An Empirical Study on Workers at a Rest Home
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Abstract

This study assesses psychological contract using a feature-oriented approach which measures perceptions about employer and employee obligations along the dimensions of duration, tangibility, scope, stability/flexibility, contract level and exchange symmetry. Questionnaires were administered to 170 workers (23 males, 147 females) employed at a rest home in Northern Italy. The results confirm the hypothesized relation between the employee's perceptions of employer obligations and the organizational role component of organizational life (in terms of low role ambiguity and high development expectations). Similarly, the hypothesized relation between the employee's perceived obligations to the employer and the affective and motivational area is supported (in terms of affective commitment and perceived organizational justice). The results also show the importance of assessing the employee's perceptions both of employer obligations and of her/his own obligations to the employer, considering the differentiated influence that each of them has on organizational life. Este estudio evalúa el contrato sicologico utilizando una perspectiva caracterial que permite medir las percepciones respecto a las obligaciones del empleador y de los empleados a través las dimensiones de duración, tangibilidad, ambito, estabilidad / flexibilidad, nivel de contrato y simetría de intercambio. Se administraron cuestionarios a 170 trabajadores (23 hombres y 147 mujeres) empleados de una casa de reposo en el Norte de Italia. Los resultados confirman la hipotesis sobre la relación entre las percepciones de los empleados sobre las obligaciones de los empleadores y el rol orgnizacional componente de la vida organizacional (en terminos de ambiguedad de rol limitada y espectativas de desarrollo elevadas). Asi mismo, la hipotesis de la relación entre las percepciones de las obligaciones de los empleados para con el empleador y el area afectiva y motivacional es también confirmada (en terminos de implicación afectiva y percepción de justicia organizacional). Los resultados muestran tambien la importancia de evaluar la percepción de los empleados sobre las obligaciones del empleador y sus respectivas obligaciones para con el empleador, considerando la influencia diferencial que cada una de ellas tiene sobre la vida organizacional.

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