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Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda

Michael E. Palanski
Journal of Business Ethics
Vol. 109, No. 3 (September 2012), pp. 275-287
Published by: Springer
Stable URL: http://www.jstor.org/stable/23257151
Page Count: 13
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Forgiveness and Reconciliation in the Workplace: A Multi-Level Perspective and Research Agenda
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Abstract

Forgiveness and reconciliation have been shown to be beneficial alternatives to revenge as responses to an interpersonal offense in the workplace. Prior research on these topics, however, is often narrow in scope, focusing on only the victim. Moreover, existing research is often unclear about the relationship between forgiveness and reconciliation. In response, this article proposes a conceptual framework of forgiveness, reconciliation, and their respective antecedents which is both multi-level and interdisciplinary. This framework is used to review the nascent management-related research on forgiveness and reconciliation, and to augment this research from other fields, especially social psychology. Future research directions and managerial implications are proposed based on the multi-level model and research from other fields.

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