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Counteracting Problems of Bureaucracy in Public Welfare
Vol. 12, No. 3 (JULY 1967), pp. 88-94
Published by: Oxford University Press
Stable URL: http://www.jstor.org/stable/23710373
Page Count: 7
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Literature on rules in bureaucratic organizations, including public welfare departments, has tended to stress their dysfunctional aspects. This paper calls attention to this emphasis and suggests that there are informal rules in welfare departments that exist to counterbalance this dysfunctioning.
Social Work © 1967 Oxford University Press