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Journal Article

The Bureaucrat and the Public: A Study of Informational Perspectives

Morris Janowitz and William Delany
Administrative Science Quarterly
Vol. 2, No. 2 (Sep., 1957), pp. 141-162
DOI: 10.2307/2390687
Stable URL: http://www.jstor.org/stable/2390687
Page Count: 22
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The Bureaucrat and the Public: A Study of Informational Perspectives
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Abstract

Sociological analysis assumes that an individual's position in a large-scale administrative organization conditions his knowledge and administrative perspectives. Specific knowledge about clients (functional knowledge) can be distinguished from that concerning strategic goals and broader issues (substantive knowledge). An analysis of the impact of position in the organizational hierarchy of a sample of upper- and lower-level public servants in three government agencies in the Detroit metropolitan area confirmed the accepted but untested proposition that the higher the position, the less knowledge about the clients of the agency (functional knowledge).

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