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Dependence of Technological Routinization on Structural Variables in Human Service Organizations

Charles A. Glisson
Administrative Science Quarterly
Vol. 23, No. 3 (Sep., 1978), pp. 383-395
DOI: 10.2307/2392416
Stable URL: http://www.jstor.org/stable/2392416
Page Count: 13
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Dependence of Technological Routinization on Structural Variables in Human Service Organizations
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Abstract

The traditional explanation of the relationship between structure and technology in the design of an organization is developed to include the implementation phase. A model of the implementation phase uses worker discretion as a linking mechanism to explain the impact of structure on human service technologies. A path analysis of data from 30 human service organizations supports the specification of technological routinization in a dependent relationship with four structural variables.

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