Access

You are not currently logged in.

Access your personal account or get JSTOR access through your library or other institution:

login

Log in to your personal account or through your institution.

The Feedback Environment: An Exploratory Study of Cue Use

Susan J. Ashford
Journal of Organizational Behavior
Vol. 14, No. 3 (May, 1993), pp. 201-224
Published by: Wiley
Stable URL: http://www.jstor.org/stable/2488329
Page Count: 24
  • Download ($42.00)
  • Subscribe ($19.50)
  • Cite this Item
The Feedback Environment: An Exploratory Study of Cue Use
Preview not available

Abstract

This paper examines individuals' theories about cue use in organizations -- theories about which of the many cues available in an organization's feedback environment they should use to guide their behavior. It also investigates how these theories vary with increasing organizational experience. The research assesses individual's impact theories regarding cue use using both open- and closed-ended data collection methods. Results suggest that, regardless of experience, individuals place the most importance on cues from the company and their supervisors. Peer feedback and self-observations were seen as much less important. These results are interesting in light of previous studies showing that the self was the most available, and the organization the least available, source of feedback. With experience, managers appear to learn to emphasize negative over positive feedback, especially from superiors, and to emphasize their peers' actions over their words when a negative message is being conveyed.

Page Thumbnails

  • Thumbnail: Page 
[201]
    [201]
  • Thumbnail: Page 
202
    202
  • Thumbnail: Page 
203
    203
  • Thumbnail: Page 
204
    204
  • Thumbnail: Page 
205
    205
  • Thumbnail: Page 
206
    206
  • Thumbnail: Page 
207
    207
  • Thumbnail: Page 
208
    208
  • Thumbnail: Page 
209
    209
  • Thumbnail: Page 
210
    210
  • Thumbnail: Page 
211
    211
  • Thumbnail: Page 
212
    212
  • Thumbnail: Page 
213
    213
  • Thumbnail: Page 
214
    214
  • Thumbnail: Page 
215
    215
  • Thumbnail: Page 
216
    216
  • Thumbnail: Page 
217
    217
  • Thumbnail: Page 
218
    218
  • Thumbnail: Page 
219
    219
  • Thumbnail: Page 
220
    220
  • Thumbnail: Page 
221
    221
  • Thumbnail: Page 
222
    222
  • Thumbnail: Page 
223
    223
  • Thumbnail: Page 
[224]
    [224]