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Tactile Stimulation and Consumer Response
Journal of Consumer Research
Vol. 19, No. 3 (Dec., 1992), pp. 449-458
Published by: Oxford University Press
Stable URL: http://www.jstor.org/stable/2489401
Page Count: 10
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Tactile behavior is a basic communication form as well as an expression of interpersonal involvement. This article presents three studies offering evidence for the positive role of casual interpersonal touch on consumer behavior. More specifically, it provides initial support for the view that tactile stimulation in various consumer behavior situations enhances the positive feeling for and evaluation of both the external stimuli and the touching source. Further, customers touched by a requester tend to comply more than customers in no-touch conditions. Implications for consumer behavior theory and research are discussed.
Journal of Consumer Research © 1992 Oxford University Press