Access
You are not currently logged in.
Access JSTOR through your library or other institution:
If You Use a Screen Reader
This content is available through Read Online (Free) program, which relies on page scans. Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Journal Article
Airline Reservations Systems: Lessons from History
Duncan G. Copeland and James L. McKenney
MIS Quarterly
Vol. 12, No. 3 (Sep., 1988), pp. 353-370
DOI: 10.2307/249202
Stable URL: http://www.jstor.org/stable/249202
Page Count: 18
You can always find the topics here!
Topics: Airlines, Travel agencies, Sabers, Reservation systems, Civil aviation, Passengers, Air transportation industry, Federal district courts, Information technology, Automatic control
Were these topics helpful?
See something inaccurate? Let us know!
Select the topics that are inaccurate.
- Item Type
- Article
- Thumbnails
- References
Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Abstract
This article discusses the evolution of airline reservations systems-from their inception as manually maintained inventories of seat availability, through their description as "anticompetitive weapons" used "unlawfully" to obtain and exercise monopoly power. The evolutionary perspective reveals interdependent industry, company, and technology forces that shaped the pattern of competition. Although many facets of the airline experience are unique to the air transport industry, the authors identify three features with broad implications for the strategic use of information technology. First, large installed processing capacity can be a source of economies of scale and scope. Second, established technical competence is a necessary requirement for gaining competitive advantage. Finally, sustainable advantage need not be the result of extraordinary vision, but the result of consistent exploitation of opportunities revealed during the evolution of adaptable systems.
Page Thumbnails
-
353
-
354
-
355
-
356
-
357
-
358
-
359
-
360
-
361
-
362
-
363
-
364
-
365
-
366
-
367
-
368
-
369
-
370
MIS Quarterly © 1988 Management Information Systems Research Center, University of Minnesota