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Comments on "Price and Value of Decision Support Systems"
Kranti V. Toraskar and Prafulla N. Joglekar
Vol. 14, No. 1 (Mar., 1990), pp. 7-12
Stable URL: http://www.jstor.org/stable/249301
Page Count: 6
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Pieptea and Anderson's (1987) article promised to reconcile the conflicting approaches in cost-benefits literature on DSS. However, we find several weaknesses in their conceptual framework and their use of Simon's phases of decision making. We argue that the true relationship between the phases of decision making and the intangibility of DSS benefits is exactly the opposite of what Pieptea and Anderson claim it to be. In the construction of Dimension II, Pieptea and Anderson unjustifiably collapse four criteria into one. Furthermore, some of their criteria appear in the definitions of both the dimensions of their framework. They equate the intangibility of benefits with "value-price gap," which could mislead managers into believing that all DSS with high degree of intangibility are ipso facto justified.
MIS Quarterly © 1990 Management Information Systems Research Center, University of Minnesota