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Computer Self-Efficacy: Development of a Measure and Initial Test

Deborah R. Compeau and Christopher A. Higgins
MIS Quarterly
Vol. 19, No. 2 (Jun., 1995), pp. 189-211
DOI: 10.2307/249688
Stable URL: http://www.jstor.org/stable/249688
Page Count: 23
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Computer Self-Efficacy: Development of a Measure and Initial Test
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Abstract

This paper discusses the role of individuals' beliefs about their abilities to competently use computers (computer self-efficacy) in the determination of computer use. A survey of Canadian managers and professionals was conducted to develop and validate a measure of computer self-efficacy and to assess both its impacts and antecedents. Computer self-efficacy was found to exert a significant influence on individuals' expectations of the outcomes of using computers, their emotional reactions to computers (affect and anxiety), as well as their actual computer use. An individual's self-efficacy and outcome expectations were found to be positively influenced by the encouragement of others in their work group, as well as others' use of computers. Thus, self-efficacy represents an important individual trait, which moderates organizational influences (such as encouragement and support) on an individual's decision to use computers. Understanding self-efficacy, then, is important to the successful implementation of systems in organizations. The existence of a reliable and valid measure of self-efficacy makes assessment possible and should have implications for organizational support, training, and implementation.

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