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The Implementation of Office Automation

Albert L. Lederer, William F. Stubler, Vijay Sethi and John C. Ryan
Interfaces
Vol. 17, No. 4 (Jul. - Aug., 1987), pp. 78-84
Published by: INFORMS
Stable URL: http://www.jstor.org/stable/25060989
Page Count: 7
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The Implementation of Office Automation
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Abstract

The Nuclear Fuel Division of the Westinghouse Electric Corporation installed office automation (OA) to improve white-collar productivity. The process included a definition of needs, an evaluation of vendors, and a pilot study to identify both quantitative and qualitative savings. Its success depended on the extensive support of an information center. The project produced a number of guidelines useful to organizations considering a similar endeavor. They are assessed in terms of how they extend previous research which provided guidelines for the implementation of conventional information systems.

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