Access

You are not currently logged in.

Access your personal account or get JSTOR access through your library or other institution:

login

Log in to your personal account or through your institution.

Ethical Issues Confronting Travel Agents

Thomas W. Dunfee and Bruce M. Black
Journal of Business Ethics
Vol. 15, No. 2 (Feb., 1996), pp. 207-217
Published by: Springer
Stable URL: http://www.jstor.org/stable/25072746
Page Count: 11
  • Download ($43.95)
  • Cite this Item
Ethical Issues Confronting Travel Agents
Preview not available

Abstract

This article provides an overview of current and prospective ethical issues facing commercial (as opposed to leisure) travel agents. Industry wide ethical issues include conflicting pressures from suppliers and clients, competency requirements for agents and misleading advertising and sales claims ("vaporware" in industry jargon). Issues with travel suppliers include calculation and payment of commissions, fare loopholes, frequent flyer plans and the use and abuse of benefits directed to individual employees. Issues with corporate clients of travel agents include hidden preferred carriers or suppliers, client pressure to use fare loopholes and hidden relationships with corporate travel consultants. Future issues include protecting client privacy, free riding, and divergent international business practices.

Page Thumbnails

  • Thumbnail: Page 
[207]
    [207]
  • Thumbnail: Page 
208
    208
  • Thumbnail: Page 
209
    209
  • Thumbnail: Page 
210
    210
  • Thumbnail: Page 
211
    211
  • Thumbnail: Page 
212
    212
  • Thumbnail: Page 
213
    213
  • Thumbnail: Page 
214
    214
  • Thumbnail: Page 
215
    215
  • Thumbnail: Page 
216
    216
  • Thumbnail: Page 
217
    217