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Ethical Issues Confronting Travel Agents
Thomas W. Dunfee and Bruce M. Black
Journal of Business Ethics
Vol. 15, No. 2 (Feb., 1996), pp. 207-217
Published by: Springer
Stable URL: http://www.jstor.org/stable/25072746
Page Count: 11
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This article provides an overview of current and prospective ethical issues facing commercial (as opposed to leisure) travel agents. Industry wide ethical issues include conflicting pressures from suppliers and clients, competency requirements for agents and misleading advertising and sales claims ("vaporware" in industry jargon). Issues with travel suppliers include calculation and payment of commissions, fare loopholes, frequent flyer plans and the use and abuse of benefits directed to individual employees. Issues with corporate clients of travel agents include hidden preferred carriers or suppliers, client pressure to use fare loopholes and hidden relationships with corporate travel consultants. Future issues include protecting client privacy, free riding, and divergent international business practices.
Journal of Business Ethics © 1996 Springer