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The Cultural Context of a Grievance Process: Employee Values and Expectations in Dispute Resolution

Lisa Gundry and Steven Briggs
Journal of Business and Psychology
Vol. 8, No. 1 (Sep., 1993), pp. 129-140
Published by: Springer
Stable URL: http://www.jstor.org/stable/25092412
Page Count: 12
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The Cultural Context of a Grievance Process: Employee Values and Expectations in Dispute Resolution
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Abstract

The nature of employer-employee relationships is influenced by organizational and work unit values and expectations, including the ways members believe they should treat one another and how conflicts should be resolved. This study explored the perceptions of participants in a grievance peer review process. Employees of a health care organization with a recently established peer review grievance process were interviewed about their views of organizational and unit values and expectations, and their experiences with this type of grievance process. Comparisons across groups of grievants, managers, and grievance panel members were discussed.

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