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The Relationship between Conflict Resolution Approaches and Trust--A Cross Cultural Study

Jeremiah Sullivan, Richard B. Peterson, Naoki Kameda and Justin Shimada
The Academy of Management Journal
Vol. 24, No. 4 (Dec., 1981), pp. 803-815
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/256178
Page Count: 13
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
The Relationship between Conflict Resolution Approaches and Trust--A Cross Cultural Study
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Abstract

This study investigated whether the manner in which conflicts are resolved in Japanese-American joint ventures in Japan influences the level of future mutual trust. Japanese managers perceived a higher level of future trust when disputes are resolved through conferral, except when an American is in charge of operations. Then they designated contracts requiring binding arbitration.

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