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The Relationship between Conflict Resolution Approaches and Trust--A Cross Cultural Study
Jeremiah Sullivan, Richard B. Peterson, Naoki Kameda and Justin Shimada
The Academy of Management Journal
Vol. 24, No. 4 (Dec., 1981), pp. 803-815
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/256178
Page Count: 13
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This study investigated whether the manner in which conflicts are resolved in Japanese-American joint ventures in Japan influences the level of future mutual trust. Japanese managers perceived a higher level of future trust when disputes are resolved through conferral, except when an American is in charge of operations. Then they designated contracts requiring binding arbitration.
The Academy of Management Journal © 1981 Academy of Management