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Managers Handling Disputes: Third-Party Roles and Perceptions of Fairness

Rekha Karambayya and Jeanne M. Brett
The Academy of Management Journal
Vol. 32, No. 4 (Dec., 1989), pp. 687-704
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/256564
Page Count: 18
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Managers Handling Disputes: Third-Party Roles and Perceptions of Fairness
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Abstract

This study investigated how managers resolve disputes in organizations, comparing a typology of managerial third-party dispute-resolution behavior drawn from prior research to the behavior of management students playing third parties in dispute-resolution simulations. We evaluated the third parties' behavior against standard measures of procedural and distributive justice, making this the first study of managerial dispute-resolution behavior that investigates the relationships among third-party behavior, the type of resolution achieved, and perceptions of justice.

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