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A Dependent Demand Approach to Service Organization Planning and Control

Charles A. Snyder, James F. Cox and Richard R. Jesse, Jr.
The Academy of Management Review
Vol. 7, No. 3 (Jul., 1982), pp. 455-466
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/257338
Page Count: 12
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A Dependent Demand Approach to Service Organization Planning and Control
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Abstract

The criteria traditionally used to classify organizations as manufacturing and service offer little utility to managers in planning and controlling operations. The identification of similarities that allow implementation of proven management techniques is critically important regardless of organizational classification. This paper briefly reviews criteria for classifying manufacturing and service organizations and suggests an extension of the dependent demand concept to planning and control for service organizations. Applications of this approach to service organizations are provided.

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