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Expression of Emotion as Part of the Work Role

Anat Rafaeli and Robert I. Sutton
The Academy of Management Review
Vol. 12, No. 1 (Jan., 1987), pp. 23-37
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/257991
Page Count: 15
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Expression of Emotion as Part of the Work Role
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Abstract

Research in organizational behavior focuses on expressed and felt emotions as indicators of employee health and satisfaction. In contrast, less conceptual and empirical work addresses the display of feelings as part of the job. This paper proposes a conceptual framework to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations.

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