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Scheduling of Telephone Betting Operators -- A Case Study
E. J. G. Wilson and R. J. Willis
The Journal of the Operational Research Society
Vol. 34, No. 10 (Oct., 1983), pp. 991-998
Stable URL: http://www.jstor.org/stable/2580898
Page Count: 8
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A case study of the application of two O.R. techniques for determining optimal shift sizes for telephone betting operators is described. The first formulation uses linear programming and the second, network flow techniques. The network flow model has a considerable computational speed advantage, but the L.P. model is currently in operation.
The Journal of the Operational Research Society © 1983 Operational Research Society