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Queueing Models for Out-Patient Appointment Systems -- A Case Study

M. Brahimi and D. J. Worthington
The Journal of the Operational Research Society
Vol. 42, No. 9 (Sep., 1991), pp. 733-746
DOI: 10.2307/2583656
Stable URL: http://www.jstor.org/stable/2583656
Page Count: 14
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Queueing Models for Out-Patient Appointment Systems -- A Case Study
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Abstract

Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies.

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