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Project Planning and Prioritization in the Social Services-an OR Contribution

Valerie Belton
The Journal of the Operational Research Society
Vol. 44, No. 2 (Feb., 1993), pp. 115-124
DOI: 10.2307/2584359
Stable URL: http://www.jstor.org/stable/2584359
Page Count: 10
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Project Planning and Prioritization in the Social Services-an OR Contribution
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Abstract

This paper describes a study carried out for the Social Services Department of a UK County Council towards the development of a system for the evaluation and prioritization of project-based work. There are three major components of the study; an activity analysis to investigate how managers in the department spend their time, with a view to establishing a time budget for the project work; a pilot study to introduce a simple system for project planning and workload balancing with a specialist team; and the development of a multiple criteria model for the evaluation and prioritization of projects. We envisaged a Decision Support System which integrated all of these elements; however, this was never developed; instead, the resultant benefits were of a very different nature. We reflect on the reasons for this and the implications for the success of the study.

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