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Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles

Amy S. Wharton and Rebecca J. Erickson
The Academy of Management Review
Vol. 18, No. 3 (Jul., 1993), pp. 457-486
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/258905
Page Count: 30
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles
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Abstract

This article explores work-family relations from the perspective of the emotion management performed by participants in both spheres. We extend previous discussions of emotion management by considering how work and family roles vary in the types and degrees of emotion management they require. We then explore the implications of this conception of work-family role variations in type and degree of emotion management for women's and men's work-family relations, paying particular attention to gender differences in work-family conflict and work-family role overload. The framework developed here highlights the need to examine variability in the emotion-management requirements of social roles, and it calls for attention to workers' multiple role involvements in studies of emotion management and their effects on individuals.

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