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Defining Quality: Alternatives and Implications

Carol A. Reeves and David A. Bednar
The Academy of Management Review
Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 419-445
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/258934
Page Count: 27
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Defining Quality: Alternatives and Implications
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Abstract

The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather, different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.

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