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Initial Trust Formation in New Organizational Relationships
D. Harrison McKnight, Larry L. Cummings and Norman L. Chervany
The Academy of Management Review
Vol. 23, No. 3 (Jul., 1998), pp. 473-490
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/259290
Page Count: 18
You can always find the topics here!Topics: Syntactical antecedents, Social psychology, Trust, Empirical evidence, Cognitive models, Modeling, Social interaction, Personality psychology, Paradoxes, Cognitive psychology
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Arguably, the most critical time frame for organizational participants to develop trust is at the beginning of their relationship. Using primarily a cognitive approach, we address factors and processes that enable two organizational parties to form relatively high trust initially. We propose a model of specific relationships among several trust-related constructs and two cognitive processes. The model helps explain the paradoxical finding of high initial trust levels in new organizational relationships.
The Academy of Management Review © 1998 Academy of Management