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Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior

Ellen M. Whitener, Susan E. Brodt, M. Audrey Korsgaard and Jon M. Werner
The Academy of Management Review
Vol. 23, No. 3 (Jul., 1998), pp. 513-530
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/259292
Page Count: 18
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior
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Abstract

In many approaches to interpersonal and organizational trust, researchers focus on employees' perceptions that their managers are trustworthy. We turn the tables, however, and examine the antecedents of managerial trustworthy behavior and the challenge of initiating trust. Drawing on agency and social exchange theories, we present an exchange relationship framework that identifies organizational, relational, and individual factors that encourage or constrain managerial trustworthy behavior.

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