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The Experience and Evolution of Trust: Implications for Cooperation and Teamwork

Gareth R. Jones and Jennifer M. George
The Academy of Management Review
Vol. 23, No. 3 (Jul., 1998), pp. 531-546
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/259293
Page Count: 16
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
The Experience and Evolution of Trust: Implications for Cooperation and Teamwork
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Abstract

In this article we analyze the way that trust evolves in organizations and how it influences cooperation and teamwork. We propose that the experience of trust is determined by the interplay of people's values, attitudes, and moods and emotions. Then, using the perspective of symbolic interactionism, we examine how trust evolves and changes over time, describing two distinct states or forms of trust: conditional and unconditional. We look, too, at the factors involved in the dissolution of trust. Finally, we explore the relationship between trust and an important component of organizational performance and competitive advantage: interpersonal cooperation and teamwork.

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