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The Experience and Evolution of Trust: Implications for Cooperation and Teamwork
Gareth R. Jones and Jennifer M. George
The Academy of Management Review
Vol. 23, No. 3 (Jul., 1998), pp. 531-546
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/259293
Page Count: 16
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In this article we analyze the way that trust evolves in organizations and how it influences cooperation and teamwork. We propose that the experience of trust is determined by the interplay of people's values, attitudes, and moods and emotions. Then, using the perspective of symbolic interactionism, we examine how trust evolves and changes over time, describing two distinct states or forms of trust: conditional and unconditional. We look, too, at the factors involved in the dissolution of trust. Finally, we explore the relationship between trust and an important component of organizational performance and competitive advantage: interpersonal cooperation and teamwork.
The Academy of Management Review © 1998 Academy of Management