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Who Sues Their Doctors? How Patients Handle Medical Grievances

Marlynn L. May and Daniel B. Stengel
Law & Society Review
Vol. 24, No. 1 (1990), pp. 105-120
Published by: Wiley on behalf of the Law and Society Association
DOI: 10.2307/3053788
Stable URL: http://www.jstor.org/stable/3053788
Page Count: 16
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Who Sues Their Doctors? How Patients Handle Medical Grievances
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Abstract

This article applies the dispute processing model developed by Felstiner, Abel, and Sarat (1980-81) to disputing between patients and doctors. We conducted interviews with 240 dissatisfied patients to examine the dispute resolution choices they made in response to unsatisfactory medical experiences. Probit models were constructed for each of five resolution choices, incorporating independent variables derived form the Felstiner et al. conceptual model. These analyses go beyond previous studies of medical malpractice by (a) presenting a comparative analysis of suers and nonsuers, (b) not relying on closed malpractice case data, and (c) presenting the perspective of aggrieved patients.

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