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Predicting Burnout with a Hassle-Based Measure of Role Demands

Dov Zohar
Journal of Organizational Behavior
Vol. 18, No. 2 (Mar., 1997), pp. 101-115
Published by: Wiley
Stable URL: http://www.jstor.org/stable/3100244
Page Count: 15
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Predicting Burnout with a Hassle-Based Measure of Role Demands
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Abstract

The paper presents a hassle-based measure of job demands, whose scales of hassles-conflict, hassles-ambiguity and hassles-overload consist of items pertaining to such role episodes. Hierarchical multiple regression is used to test the incremental validity of the new variables. This was done with a statistical model where the role stressor variables (i.e. role conflict, role ambiguity, and role overload) were entered first, followed by the three equivalent hassle variables. The data indicate that the new Role Hassles Index (RHI) shows a substantial R2 increment with regard to the MBI's exhaustion and depersonalization scales, but not in regard to self-accomplishment. These data are interpreted as supporting a balance model of burnout, specifying that exhaustion is an outcome of daily demand level on the one hand, and recovery availability on the other.

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