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Goodbye Central: Automation and the Decline of "Personal Service" in the Bell System, 1878-1921

Venus Green
Technology and Culture
Vol. 36, No. 4 (Oct., 1995), pp. 912-949
DOI: 10.2307/3106919
Stable URL: http://www.jstor.org/stable/3106919
Page Count: 38
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Goodbye Central: Automation and the Decline of "Personal Service" in the Bell System, 1878-1921
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