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Impact of Deals and Deal Retraction on Brand Switching
Joe A. Dodson, Alice M. Tybout and Brian Sternthal
Journal of Marketing Research
Vol. 15, No. 1 (Feb., 1978), pp. 72-81
Published by: American Marketing Association
Stable URL: http://www.jstor.org/stable/3150402
Page Count: 10
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Analysis of panel data for two consumer packaged goods indicates that media-distributed coupons and cents-off deals induce brand switching and result in less loyalty when retracted than if no deal is offered. In contrast, package coupons stimulate brand loyalty which is maintained when they are retracted. The extent to which economic utility theory and self-perception theory order these findings is evaluated and the implications of the results for managing demand are discussed.
Journal of Marketing Research © 1978 American Marketing Association