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Impact of Deals and Deal Retraction on Brand Switching

Joe A. Dodson, Alice M. Tybout and Brian Sternthal
Journal of Marketing Research
Vol. 15, No. 1 (Feb., 1978), pp. 72-81
DOI: 10.2307/3150402
Stable URL: http://www.jstor.org/stable/3150402
Page Count: 10
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Impact of Deals and Deal Retraction on Brand Switching
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Abstract

Analysis of panel data for two consumer packaged goods indicates that media-distributed coupons and cents-off deals induce brand switching and result in less loyalty when retracted than if no deal is offered. In contrast, package coupons stimulate brand loyalty which is maintained when they are retracted. The extent to which economic utility theory and self-perception theory order these findings is evaluated and the implications of the results for managing demand are discussed.

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