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An Application of Equity Theory to Buyer-Seller Exchange Situations
John W. Huppertz, Sidney J. Arenson and Richard H. Evans
Journal of Marketing Research
Vol. 15, No. 2 (May, 1978), pp. 250-260
Published by: American Marketing Association
Stable URL: http://www.jstor.org/stable/3151255
Page Count: 11
You can always find the topics here!Topics: Prices, Shopping, Marketing, Social psychology, Fairness, Retail stores, Customer complaints, Cognitive dissonance, Consumer research, Consumer prices
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Equity theory was applied to retail exchange situations to test hypotheses about subjects' perceptions of inequity and behaviors they would perform. Subjects in Group 1 made evaluative ratings of 16 hypothetical situations in which two sources of inequity, high price and poor service, were introduced, along with varying levels of shopping frequency and item cost. Subjects perceived high price inequity situations as less fair than low ones, and high service inequity situations as less fair than low ones when price inequity was low. When price inequity was high, subjects perceived high shopping frequency situations less fair than low ones. Subjects in Group 2 chose the behavior they would be most likely to perform in each situation. When inequity was present, most subjects chose leaving the store, although several chose complaining about price or service when shopping frequency was also high.
Journal of Marketing Research © 1978 American Marketing Association