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The Effects of Supplier Fairness on Vulnerable Resellers
Nirmalya Kumar, Lisa K. Scheer and Jan-Benedict E. M. Steenkamp
Journal of Marketing Research
Vol. 32, No. 1 (Feb., 1995), pp. 54-65
Published by: American Marketing Association
Stable URL: http://www.jstor.org/stable/3152110
Page Count: 12
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This study examines the role of supplier fairness in developing long-term relationships between relatively smaller, vulnerable resellers and larger, powerful suppliers. The authors conceptualize two components of fairness-distributive fairness, that is, the fairness of outcomes received by the reseller from carrying the supplier's line, and procedural fairness, the fairness of procedures and processes used by the supplier in relation to its resellers. Testing their hypotheses from the perspective of automobile dealers, the authors find strong evidence that vulnerable resellers' perceptions of both distributive and procedural fairness enhance their relationship quality, although these effects are moderated by the level of outcomes and environmental uncertainty. Furthermore, procedural fairness has relatively stronger effects on relationship quality than distributive fairness, which is a somewhat surprising result from a managerial perspective. The constructs and relationships among the constructs demonstrate cross-national stability across the two countries in the sample, the United States and the Netherlands.
Journal of Marketing Research © 1995 American Marketing Association