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Expert System Technology for Managerial Applications: A Typology

David H. Coursey and R. F. Shangraw, Jr.
Public Productivity Review
Vol. 12, No. 3 (Spring, 1989), pp. 237-262
Published by: Taylor & Francis, Ltd.
DOI: 10.2307/3380116
Stable URL: http://www.jstor.org/stable/3380116
Page Count: 26
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Expert System Technology for Managerial Applications: A Typology
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Abstract

Expert systems, computer programs emulating human expert decision processes, are being deployed in a variety of organizations. However, little is known about the effects of expert systems on organizational decision making. Instead, most expert system research focuses on development, implementation, and programming issues. This paper proposes an expert system typology centered on organizational decision making and founded on Simon's intelligence, design, and choice model.

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