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The Revitalization of PennDOT

Theodore H. Poister and Thomas D. Larson
Public Productivity Review
Vol. 11, No. 3 (Spring, 1988), pp. 85-103
Published by: Taylor & Francis, Ltd.
DOI: 10.2307/3380268
Stable URL: http://www.jstor.org/stable/3380268
Page Count: 19
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The Revitalization of PennDOT
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Abstract

Notorious ten years ago as a corrupt, highly politicized, and inefficient agency, PennDOT has undertaken an intensive revitalization effort that has resulted in a strategic management capability, revitalized service delivery, and a restored public image.

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