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Measuring Productivity in Professional Services
Public Productivity Review
Vol. 11, No. 2 (Winter, 1987), pp. 29-38
Published by: Taylor & Francis, Ltd.
Stable URL: http://www.jstor.org/stable/3380428
Page Count: 10
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The complexity of professional work and of intangible outputs creates substantial difficulties in measuring professional services. Social services, the results of which are difficult to measure and typically have a long lead time, is proposed as a "worst case." The author argues that managers need quick and frequent feedback to control operations, and proposes surrogate measure of productivity, such as input/output measures.
Public Productivity Review © 1987 Taylor & Francis, Ltd.