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The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective

David H. Folz and William Lyons
Public Productivity Review
Vol. 10, No. 2 (Winter, 1986), pp. 21-33
Published by: Taylor & Francis, Ltd.
DOI: 10.2307/3380449
Stable URL: http://www.jstor.org/stable/3380449
Page Count: 13
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The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective
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Abstract

Managers control several of the factors that contribute to municipal productivity.

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