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Implementing TQM in Local Government: The Leadership Challenge
Jonathan P. West, Evan M. Berman and Michael E. Milakovich
Public Productivity & Management Review
Vol. 17, No. 2 (Winter, 1993), pp. 175-189
Published by: Taylor & Francis, Ltd.
Stable URL: http://www.jstor.org/stable/3380513
Page Count: 15