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The FTS2000 Story: A Case Study in Competition and Improvement
Henry M. James and Diane W. Schulte
Public Productivity & Management Review
Vol. 18, No. 2 (Winter, 1994), pp. 177-187
Published by: Taylor & Francis, Ltd.
Stable URL: http://www.jstor.org/stable/3380646
Page Count: 11
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A case study discusses the events leading up to a reengineering effort at GSA, the innovative changes that were introduced, and the results of these changes.
Public Productivity & Management Review © 1994 Taylor & Francis, Ltd.