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Strategies for Managing Tensions between Public Employment and Private Service Delivery

Cynthia Y. Jackson
Public Productivity & Management Review
Vol. 21, No. 2 (Dec., 1997), pp. 119-136
Published by: Taylor & Francis, Ltd.
DOI: 10.2307/3380879
Stable URL: http://www.jstor.org/stable/3380879
Page Count: 18
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Strategies for Managing Tensions between Public Employment and Private Service Delivery
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Abstract

What strategies do cities use to manage the conflict between public employment and private service delivery? Do they involve line employees in service delivery decisions? Do they allow public agencies to compete against the private sector for the right to deliver local services? Do they develop or implement special programs and policies to help minimize displacement effects on public employees? The author examines the extent to which these three strategies are used by cities 25,000 and over. Findings suggest that the use of these strategies may enhance a city's ability to manage the conflict between public employment and private service delivery.

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