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New Immigrants And The Social Service Agency: Changing Relations At SRS

Ken C. Erickson
Urban Anthropology and Studies of Cultural Systems and World Economic Development
Vol. 19, No. 4, When the Packers Came to Town: Changing Ethnic Relations in Garden City, Kansas (WINTER, 1990), pp. 387-407
Published by: The Institute, Inc.
Stable URL: http://www.jstor.org/stable/40553193
Page Count: 21
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
New Immigrants And The Social Service Agency: Changing Relations At SRS
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Abstract

A social service agency in a small city on the American high plains tried to meet the needs of Vietnamese and Hispanic newcomers. Drawing on several years of practice in the agency, this article documents the nature of relations between established resident agency workers and their newcomer clients. New immigrant needs and cultural values are not always understood by agency workers or reflected in office policy, but the agency tried to serve newcomers nonetheless. The office's refugee program is an example. The article presents the organizational conditions that seem to facilitate equitable service delivery to newcomers, and comments on the role of the practicing anthropologist in complex organizations.

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