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THE EFFECTS OF CONTINGENT THANK-YOU NOTES ON CASE MANAGERS' VISITING RESIDENTIAL CLIENTS
Hewitt B. Clark, James T. Northrop and Charles T. Barkshire
Education and Treatment of Children
Vol. 11, No. 1 (FEBRUARY 1988), pp. 45-51
Published by: West Virginia University Press
Stable URL: http://www.jstor.org/stable/42899049
Page Count: 7
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Case managers of social service agencies, who arrange for the treatment of troubled youths, represent a potentially valuable resource for clients and their treatment programs. This study was an attempt to increase the frequency with which case managers visited their adolescent clients in a residential program. The percent of youths visited by their case managers from the welfare department or juvenile court was reliably measured. During baseline, an average of 43% of youths were visited weekly by their case managers. Following this baseline period, case managers and their immediate supervisors received thank-you letters from the residential unit for each visit to their clients. The letters of thanks produced an increase to an average of 78% of the youths being visited weekly. Upon discontinuation of the letters, the visitation level decreased to approximately 50%. The program's increased visitations indicated the procedure to be a potentially effective tool for effecting changes in inter-agency communication and ensuring more personal contact between case managers and their youths.
Education and Treatment of Children © 1988 West Virginia University Press