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Alphabetic Software Manuals: Notes and Comments

David N. Dobrin
Technical Communication
Vol. 38, No. 1 (FIRST QUARTER FEBRUARY 1991), pp. 89-100
Stable URL: http://www.jstor.org/stable/43087170
Page Count: 12
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Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Alphabetic Software Manuals: Notes and Comments
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Abstract

A Iphabetic manuals are not new, though they have gone through a period of neglect. They should be used when— • The users are sophisticated. • The program has many different functions the users will need. • Keyword access is a reasonable approach for the users. • The program interface encourages users to begin at once. • There will be online help. • The documentation will be updated often. The manual should be written in four steps: 1. Assemble a list of key words. 2. Categorize them. 3. Explain them. 4. Write the manual.

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