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On Beyond Help: Meeting User Needs for Useful Online Information

WHITNEY QUESENBERY
Technical Communication
Vol. 48, No. 2, 2001, A Professional Odyssey (MAY 2001), pp. 182-188
Stable URL: http://www.jstor.org/stable/43088817
Page Count: 7
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Abstract

◆ Argues that to produce usable information, the designer and writer must consider different approaches to the information to meet user needs ◆ Contends that the underlying technology must also be considered

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